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Prop Firms
AscendX has implemented several updates aimed at enhancing the trading experience on its platform. One of the key changes includes the doubling of the support staff, which is expected to significantly improve response times and overall customer service. With more personnel available, users can expect quicker and more efficient assistance.
The platform has also introduced 2-day payout processing, allowing traders to access their funds faster than before. This new feature is a response to the demand for quicker transactions, reflecting AscendX's focus on meeting the needs of its users.
In addition, AscendX has achieved a 67% reduction in the number of current support tickets. This decrease highlights the effectiveness of the platform's new processes in addressing and resolving issues more rapidly. Users can now experience fewer delays and faster resolutions to their inquiries.
The first response time for support inquiries has also been halved, further demonstrating AscendX's commitment to improving the user experience. Faster initial responses ensure that traders receive timely attention, which is crucial in the fast-moving trading environment.
Overall, these updates illustrate AscendX's dedication to continuously refining its services, offering traders a more streamlined and responsive platform.
The platform has also introduced 2-day payout processing, allowing traders to access their funds faster than before. This new feature is a response to the demand for quicker transactions, reflecting AscendX's focus on meeting the needs of its users.
In addition, AscendX has achieved a 67% reduction in the number of current support tickets. This decrease highlights the effectiveness of the platform's new processes in addressing and resolving issues more rapidly. Users can now experience fewer delays and faster resolutions to their inquiries.
The first response time for support inquiries has also been halved, further demonstrating AscendX's commitment to improving the user experience. Faster initial responses ensure that traders receive timely attention, which is crucial in the fast-moving trading environment.
Overall, these updates illustrate AscendX's dedication to continuously refining its services, offering traders a more streamlined and responsive platform.